Bill Gates once opined, “the PC will continue to evolve and
eventually you’ll think of it as a flat screen ranging from a wallet-sized
device to a notebook.” Prescient, huh? Well, Mr. Gates didn’t realize quite how
prescient he was being.
At least insofar as mobile-wallet technology has progressed.
Mobile payments – or at least the option of mobile payments
– have shown up at some retailers and are being touted as the new way people
were going to pay for stuff. There are a lot of companies out there betting big
dough that point-of-purchase mobile payments will be the next “big thing.” But
that’s a problem. There are a lot of companies developing mobile wallet options
out there, but there’s neither a single mobile-wallet standard, nor a single
technology out there. So retailers are naturally reticent to invest in the
technology required to upgrade to accept mobile payments.
Even for mobile payments like Google Wallet. They haven’t made
enormous inroads replacing the traditional wallet, purse, or money clip. Part
of the problem is that there really aren’t that many phones out there that
support the system. In fact, only Sprint phones do right now. Apple’s newly introduced
iPhone – sans a chip to power a mobile payments – didn’t help things either. An
introduction like that would have provided real validation of the technology, a
gateway for a new shopping paradigm, and a way to educate consumers. But, alas,
no such luck.
A lot of retailers think that the mobile wallet industry
needs to figure out how to incentivize consumers. You know, give them a reason
to move away from the convenient and well-established piece of plastic (2.8 of
them in the average consumer’s real wallet). Until then consumers are going to
be slow to adopt the new technology, because to bring it down to basics,
there’s still the question of whether swiping to make a payment is seen to be any
easier than reaching into a wallet for a credit card.
And remember, a wallet doesn’t need a battery or ever need
to be charged, and you can even carry money in it. Remember money? It used to
be the poor man’s credit card.

No comments:
Post a Comment